At First Rate, we believe in conducting business in a sustainable way, which generates profit for our shareholders and stakeholders while also protecting the environment and supporting the communities in which we operate.

To this end we are active in promoting corporate social responsibility and in ensuring we are fully accountable for our impact – economically, socially and environmentally.

Supporting principles are integrated and managed across the business in areas such as health & wellbeing, ways of working, customer experience, environmental considerations, employee fundraising and community involvement.

Moving forward, guided by our values

We value our clients and partners – and our unparalleled reputation for customer service. And we value being able to deliver business success for you.

We aim to communicate a clear vision and associated strategic objectives. We ensure everyone works together towards this common goal and understands the value of their contribution, through regular progress updates and the recognition of good performance.

We have complete focus on our customers. We strive to constantly improve the customer experience, managing customer expectations and consistently meeting them by delivering all required elements to schedule.

We set challenging objectives, and always do our utmost to meet our deadlines. We take responsibility and are accountable for the results of our actions. We ensure compliance and control procedures to mitigate the potential impact of perceived quantifiable risks.